AinoAid

Active

Intimate partner violenceHuman traffickingSexual violence

AI chatbot and a knowledge base offering guidance, information, and assistance for people seeking help with their close relationships and professionals supporting them

✓ Endorsed

AinoAid receives a partially endorsement. The tool demonstrates positive practices, including disclosure of its funding sources, clearly defined scope and limitations, user feedback mechanisms, AI transparency, and documented risk and bias assessments. However, endorsement is conditional on improving public access to its methodology, ensuring consistent use of survivor-centred language, and strengthening gender-diverse and non-stereotypical visual representation. These improvements are necessary to reinforce accountability, inclusivity and survivor-centred practice.

✓ Best fit for

People experiencing violence and those who want to learn more about the mechanisms

✕ Not ideal for

Not yet recorded.

Safety criteria— by category, in rubric order

Privacy & data · 20% of score

75% · 4/8 rated

Core content accessible without creating an account— Yes
No PII collected by default (name, email, IP, location)— Yes
Privacy policy in plain language with a short summary— Yes
User data not sold or shared with third parties— No
Option to use pseudonym or alternative name— N/A
No auto-save of form content (shared device risk)— N/A
Opt-in (not opt-out) consent — granular and revocable— N/A
End-to-end encryption used where applicable— N/A

Safety by design · 20% of score

100% · 2/6 rated

Quick-exit button present (redirects discreetly to neutral page)— Yes
Content warnings before sensitive or triggering content— N/A
Disguised notifications or discreet app icon option— N/A
No "people you may know" feature that could expose users to abusers— N/A
Two-factor authentication available— Yes
Safe alternative contact options supported (distinct from personal accounts)Not assessed— Not assessed

Agency, consent & participatory design · 15% of score

75% · 6/7 rated

User controls what information is public vs. private— N/A
Multiple content formats available (video, text, audio)— Partially
Self-paced use possible — no forced sequential flows— Yes
User can opt out of tracking and cookies— Yes
Survivors co-designed AND co-iterated — not consulted once only— No
Tool does not force a single pathway (e.g. 'call police' only)— Yes
Feedback mechanism exists for users to flag issues or suggest content— Yes

Accessibility, equity & inclusion · 15% of score

78% · 9/9 rated

Available in more than one language— Yes
Free to use — no paywall for core content— Yes
Mobile-friendly / responsive design— Yes
WCAG 2.1 AA accessibility compliance documented— Partially
Gender-neutral, non-stigmatising language throughout— Yes
Covers intersectional forms of GBV — not single-issue only— Yes
Works on low bandwidth / poor connectivity— Partially
Not geographically restricted in access— Partially
Mitigates risks for users on shared or monitored devices— Partially

Transparency & accountability · 10% of score

60% · 5/6 rated

Creator / organisation clearly identified on the tool— Yes
Last update date visible (signals active maintenance)— No
Scope and limitations clearly stated — including what the tool cannot do— Yes
Funding sources disclosed— Yes
Methodology publicly documented— No
Content aligned with global GBV/HP standards and reviewedNot assessed— Not assessed

Tone & trauma-informed UX · 10% of score

80% · 5/5 rated

No graphic or violent imagery — no sensationalised depictions of violence— Yes
Uses "survivor" rather than "victim" language throughout— Partially
Warm, non-judgmental, validating tone throughout the interface— Yes
Visuals are empowering and gender-diverse — not stereotyping— Partially
Does not minimise or hierarchise different forms of abuse— Yes

AI & algorithmic ethics · 5% of score

100% · 3/5 rated

Clearly states if and how AI is used in the tool— Yes
Clearly states what AI is usedNot assessed— Not assessed
Provides details of how user's inputs are processed/ saved/ shared with third parties.Not assessed— Not assessed
Chatbots / automated tools clearly identify themselves as non-human— Yes
Human escalation pathway available when AI cannot safely respond— Yes

Sustainability & feminist tech ethos · 5% of score

50% · 2/3 rated

Led or co-led by women, gender-diverse people, or Global Majority organisations— Yes
Openly licensed — can be used, remixed or adapted by others— No
Clearly states compliance with feminist values or trauma-informed design or survivor-centred approachNot assessed— Not assessed

See the Transparency page for how the weighted score and bands are calculated.